My first and LAST time using e-go courier service

I sent my stuffs from Adelaide to Sydney. Just ordinary stuff like clothes, kitchen appliances, books, shoes, etc.. and I used E-go courier service. I chose a door-to-door service where they took my stuffs from my old house in Adelaide and dropped it off at my new house in Sydney. I registered 18 boxes in total. But!!!!!! guess what they did?! uhuhh.. they took my chairs that my mom sold to one of her friends and left in the garage which is where I put my boxes. I never ever asked them or registered (they use online system) in their website to deliver any chair from Adelaide to Sydney, well in their website it is written that they DO NOT deliver any furniture. But then they took my chairs and charged $110 on my credit card without my notice. The next thing I know, my chairs went missing. When my mother's friend came to my old house to get the chairs, none of it was there and a "job adjustment" receipt was sent by e-go to my email.

Since e-go is using an online system where everything is done online so no contact numbers etc.. I emailed them, telling them the situation. They replied saying that they couldn't find any chair. I was really upset coz they did sent me a job adjustment receipt stating that an extra four chairs was sent from Adelaide to Sydney. And so, I emailed them again and attached the job adjustment receipt they sent me. No one replies, not until I sent my 4th email. Well, long story cut short, after about two to three weeks, they finally found my chairs. So, I explained to them that this is all their fault since I never asked them to send my chairs, hence they should deliver my stuff back to Adelaide and refund the $110 they charged on my credit card for sending the chairs to Sydney. Instead of doing that, they charged $252 on my credit card for sending the chairs back to Adelaide. Which is very unfair! That was their fault and they are not responsible for what they did. I sent them more emails and different people replied and asked if I can explain the query. *Sigh...

So... for anyone who wants to send stuff interstate. I don't recommend e-go courier service. As explained above, their service is very poor and as a customer I am very disappointed. I asked if there's a number that I can call but they wont give me. So I have to wait for them to reply my email. 

Anyway, enough complaining :p sorry... May you all have an awesome day! xx